Victims report losing more than £21 million in one year to Computer Software Service fraud

Action Fraud launches a campaign to warn people about the threat of Computer Software Service fraud, one of the country’s most reported top five frauds.  

What is Computer Software Service Fraud? 

Computer Software Service fraud can start with either a phone call, an email or a pop-up message appearing on your computer, stating there is something wrong with your computer or internet connection and that it needs to be fixed. However, there will either be a demand for payment to fix it, or they will install software on the computer which will allow the criminals to access personal and financial details.

New intelligence

In 2017/18, Action Fraud received 22,609 reports of Computer Software Service fraud with a total of £21,365,360 being lost to fraudsters. An intelligence report run by the City of London Police’s National Fraud Intelligence Bureau has shown that men and women are equally susceptible to being targeted and the average age of a victim is 63. Figures also show that those living in London and Bristol are most likely to fall victim.

How to protect yourself from Computer Software Service fraud
  • Computer firms do not make unsolicited phone calls to help you fix your computer. Fraudsters make these phone calls to try to steal from you and damage your computer with malware. Treat all unsolicited phone calls with scepticism and don’t give out any personal information.
  • Computer firms tend not to send out unsolicited communication about security updates, although they do send security software updates. If in doubt, don’t open
    the email.
  • Computer firms do not request credit card information to validate copies of software. Nor do they ask for any personally identifying information, including credit card details.

If you have been affected by this, or any other scam, report it to Action Fraud by calling
0300 123 2040, or by using the online reporting tool at www.actionfraud.police.uk

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